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Refund Policy


Cancellation and Refund Policy

  • Net Banking Source                                                           5-7 Business Days
  • Order Edit/Cancellation/Payment Failure DC/CC   5-7 Business Days
  • UPI Source                                                                            24 Hours
  • Others (CC/DC/NB)                                                            5-7 Business Days
Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the Terms of Use which govern your use of our website (the “Website”) and our ‘Meatzeat’ application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “Platform”.
Customer Cancellation
As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Meatzeat reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of Meatzeat.
If Buyer cancels his/her Order after one minute of placing it, Meatzeat shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Meatzeat, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the Merchants and PDPs.
Non-Customer Cancellation
Meatzeat reserves the right to collect a penalty for the Orders constrained to be cancelled by Meatzeat for reasons not attributable to Meatzeat, including but not limited to:
in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;
failure to contact Buyer by phone or email at the time of delivering the Order booking;
failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or
unavailability of all the items ordered by Buyer at the time of booking the Order; or
unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, Meatzeat will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value.
In case of cancellations for the reasons attributable to Meatzeat or the Merchant or PDP, Meatzeat shall not collect any penalty from the Buyer.
Cancellation policy for Instamart/Meat stores/Supermarkets/Pet stores/Fruits and vegetables/Wellness essentials/Gourmet & Organic
The Orders placed by Buyers using the Platform are non-cancellable and non-refundable except if refund is requested under the following conditions –
If the Order could not be delivered within the estimated time while placing the order;
If the Order has not been picked by the PDP
If the Merchant doesn't accept or cancel the Order due to reasons not attributable to Buyer, including but not limited to store being closed, non-availability of items, store cannot service online orders at that moment, store is overcrowded, etc.
If Meatzeat cancels the Order due to reasons not attributable to Buyer, including but not limited to non-availability of PDP, etc.
Meatzeat reserves the right to look into the cancellation request of the Buyer and determine if such cancellation request falls under the conditions mentioned above. If Meatzeat is satisfied that the request and same fulfils any of the aforesaid conditions, then Meatzeat shall process the cancellation request and refund amounts to the Buyer.
Buyers may be entitled to a refund for prepaid Orders. Meatzeat retains the right to retain the penalty payable by the Buyer in Section I(2) from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;
Buyer may be entitled to a refund of upto 100% of the Order value if PDP fails to deliver the Order due to a cause attributable to either PDP or Meatzeat, however, such refunds will be assessed on a case-to-case basis by Meatzeat.
Our decision on refunds shall be final and binding.
All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of the Buyer’s choice, the estimated timelines are detailed find starting of the page